Experts in:

English to Chinese

Translation and Interpreting

Brand and IP Protection

Marketing and Social Media

2022: Looking back on 30 years

We help businesses who want to break into the Chinese market but are unsure how to communicate their product and service offering by providing accurate and culturally targetted translation and marketing services so the business can attract interest, protect its IP, and grow in the world’s largest market.

We have a simple process that works:

To succeed in the Chinese market you must communicate in Chinese. The good news is you don’t need to start learning Mandarin. Through our straightforward process, Chin Communications’ Chinese translators and marketers have helped thousands of businesses enter the market successfully. With the right plan, the right translations and the right channels, you’ll build an effective business in the China market.

The first step is a phone call away – 1300 792 446

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Client Reviews

You will benefit greatly from having them in your corner

Over the last decade, I have been greatly assisted by Charles Qin and his team at Chin Communications in our engagement with China. Running a high-level training program demands outstanding communication skills, advice and support. Our education program was singled out by the Chinese President as of great value. Chin has won several awards for this work. If you want great communication, language translation and China strategic advice to help your organisation succeed in China, contact Chin – you will benefit greatly from having them in your corner.

Professor Allan Fels AO, former Dean, Australia New Zealand School of Government

A wonderful facilitator of links between Australia and China

Congratulations to Chin Communications on its 30th Anniversary
Charles Qin of Chin Communications has been a wonderful facilitator of links between Australia and Chian. I recall numerous occasions on which he has interpreted conversations between me and Chinese leaders. I especially recall several meetings with former President, Hu Jintao. Charles always impressed me as a person of high competence and complete professionalism. I wish Charles and Chin good fortune in future endeavours.

Former Prime Minister, Hon John Howard OM AC

A key player in Melbourne’s multicultural sector

The City of Melbourne warmly congratulates Chin Communications on reaching this huge milestone.
Chin Communications has been a key player in Melbourne’s multicultural sector, even securing the Melbourne Award - Corporations Award for Multiculturalism. This highlighted the excellent work the Chin team has achieved amid the China space, as well as with other languages and communities.

We thank Chin Communications for its significant role in facilitating Melbourne’s bilingual communications with our vibrant Chinese community

Lord Mayor, Sally Capp, City of Melbourne

Constantly amazed by the professionalism and passion

I have had the pleasure of working with Chin Communications during the last 10 years, both as Trade Commissioner to China 2012-16, as well as in my current role as China Specialist. When I was working in China, I was in charge of health and medical sectors. We engaged Chin Communication in many of our events, where senior political, government and media representatives from Australia and China were present. We were constantly amazed by the professionalism and passion of Charles and his team. The customers in my sectors were specialists in a wide variety of health, medical and aged care fields, where interpretation and translation demanded very high level of specific understanding of these sectors. This is where Charles and his team shine in both dedication and profound knowledge of different industry sectors. Over years, my colleagues in Austrade, DFAT and Victorian State government agencies have also shared with me on how they were impressed by the superb services from Chin Communications.
I would like to take this opportunity to congratulate Kate, Charles and team on their outstanding services during the last three decades. They have been an invaluable asset for both Australian and Chinese communities.

Dr Chuyang Liu, Deputy State Director, Austrade

Your work is impeccable; you deserve the title of trusted advisor

To our dear friends, congratulations on 30 years of outstanding service to Australian business.
I recall when we first had need of your talents and our fortuitous meeting in 2009 when we were establishing a Shanghai office.
Over the years our two organisations have shared many events, conferences, briefings, breakfast parties and even musical performances for visiting Chinese delegations, not to mention numerous translated documents and presentations to support our work in Asia Pacific.
Your work is impeccable; you deserve the title of trusted advisor.
We cherish our fond memories of those events and you have supported us every step of the way.
You are the best of the best. We salute you and look forward to your next 30 years.
From all of us at La Trobe Financial, congratulations on your well-deserved success.

Greg O'Neill OAM, CEO, La Trobe Financial

During difficult times, deep cultural understanding and good translation are important

Wishing Kate, Charles and all at Chin the warmest congratulations on your 30th anniversary. As we enter the 50th year of Diplomatic Relations between Australia and China, 30 years is a long time working in this space.
We are experiencing some difficult times and it is very important to not only do translation, but to interpret the meaning behind and even the body language in communications - and Chin does a terrific job.
It has been my absolute pleasure through my 8 years at ACBC to work with them closely. They've been wonderful friends, are extremely professionalism and Chin has given ACBC great support.
During these difficult times, deep cultural understanding and good translation are important - Chin is well skilled for the job. I wish them great success in the future.

Virginia Birrell, Victoria CEO, Australia China Business Council

None our success in China would have been possible without your superb responsive support.

Working in China is fascinating, frustrating, and fruitful – sometimes all at the same time! Thank goodness we were well prepared.
Your help translating promotional materials, understanding business etiquette, and interpreting were invaluable and laid the platform for RDNS Hong Kong’s successful health exports.

We are very proud of the fact that our work in China will ultimately contribute to better care and support for the world’s largest and most rapidly aging population. None of this would have been possible without your superb responsive support.

YOUR support of our Mission will reduce unnecessary suffering for millions of increasingly frail and vulnerable global citizens.
I hope you also feel proud to have facilitated this work and proud of what you’ve achieved over the past 30 years.
I wish you all the best for another 30 years 祝贺!

Prof Stephen Muggleton. Group CEO, Bolton Clarke

Such an important part of building lasting relationships

ELTHAM College would like to congratulate Chin Communications and your wonderful staff on 30 wonderful years of valued service to the international education sector.
We value the strong relationship, built over many years, that ELTHAM College has developed with Chin. Whether we seek assistance with written or verbal translation services or expertise in cultural protocols across a range of different countries, we can always trust that the translation is not just a literal translation of words, but a true reflection of the sentiment expressed. Such an important part of building lasting relationships with our stakeholders. We look forward to working closely with you for many years to come!

Franceen Challons, Head of Admissions, ELTHAM College

Transformative in growing sales for our group

Chin Communications has been supporting Bensons Property Group with translation services for almost ten years. During that time, we have built many distinctive properties and established the company as a leader in the property industry.
Chinese buyers and investors are discerning and have chosen our properties or invested with us because of the quality and locations of our projects, but also because they have clearly understood the offering and benefits – in beautiful Chinese translations produced by Chin.
It is a competitive landscape and I truly believe that with the right translation and graphic design support, this has been transformative in growing sales for Bensons Property Group.
Congratulations to all the team at Chin on this significant milestone.

Rick Curtis, Managing Director and CEO, Bensons Property Group

Their attention to detail combined with broad understanding of cross cultural communication really sets them apart.

I’ve worked cross culturally my whole career. The nuanced sophistication the Chin team brings to their work, crafting appropriate messaging on behalf of their clients, is simply outstanding. I wouldn’t use anyone else for interpretation, translation or brand building in Asian markets.

In my experience, cross cultural competence is often simplified to having language skills. I have seen many foreigners working in China for example, who speak a little of the language - or have staff that speak some Chinese - and assume this knowledge of Chinese language incorporates all they need to know culturally. These two skill sets are distinctly different. And this is one area where the Chin team really shines - of course their ability to interpret and translate accurately is one aspect they deliver flawlessly. But their ability to also bring an awareness of cultural context, of political and social and both historical and contemporary context, to really shape the message in the most appropriate way, is extremely thorough. Their attention to detail combined with understanding so deeply the broader context of cross cultural communication really sets them apart.

I’ve had the pleasure of working collaboratively with the Chin Communications team for more than 15 years now. I’ve seen them operate in the most formal of settings, deliver simultaneous translation via webinars and during conferences, interpret sensitive government to government phone calls and meetings, produce high calibre written materials supporting trade missions and commercial negotiations. They’ve supported brand and logo development, and they also have extensive experience in a wide range of social media platforms - oh and their newsletter ChinWags is one of my favourite reads!

The longevity of their business and the high esteem in which they are held by so many is testimony to both the quality of their work and just how wonderful they are to have as partners, whatever the journey. I sincerely congratulate them on reaching this milestone of 30 years,

Lisa Renkin, former Deputy Commissioner to China, Victorian Government

Apart from providing us with wonderful support in Chinese translations for many years, most people are unaware Chin Communications provides translations in other languages.

Our HR Company first met Chin Communications when embarking on a project in Macau. This project needed training materials to be translated into Chinese. We later learnt that the client required Cantonese and we knew we were working with a highly professional and responsive company, when, unflustered over one weekend, the translations were changed, and we went on to present a two-year project with great success, thanks to our astute and congenial business partner.

We have also worked together with clients where face-to-face training programs required translations for Chinese staff and visiting delegations. Chin Communications provided translators for these training sessions, and we gained quick rapport with large groups of non-English speaking participants, and even managed to get some laughs! The success of these programs was due to the quality of the translators provided by Chin.

In 2018, Our HR Company was awarded a grant from the Federal Government to develop an app for newly arrived refugees to understand the necessary steps to successfully working in Australia. Apart from providing us with wonderful support in Chinese translations for many years, most people are unaware Chin Communications provides translations in other languages. We needed Arabic, Chin-Hakha, Dari and Assyrian for our project – The Australian Way – and naturally we turned to Chin Communications. Flawlessly we were able to provide Story Boards, together with subtitled animations and beautiful voiceovers in the App. Most importantly, we received floods of accolades for the translations saying they were perfect, and not a single negative comment.

Our HR Company congratulates Chin Communications for 30 wonderful years of work!

Margaret Harrison, Director, Our HR Company

Never ceased to amaze me

Charles, congratulations to you and your team at Chin Communications for your 30th Anniversary, an incredible milestone to achieve for anyone in Australia.
We have the privilege to work with you and your wonderful staff in numerous important occasions of our business over the last 20 years. As someone fluent in English and Chinese myself, you & your team have never ceased to amaze me at the exceptional quality of your work, it has always been such a joyful experience to be at the receiving end of your translation.
Thank you again for all your help and friendship over the decades, you have been and will continue to be our first choice of top quality translation.

Bill Zheng, Co-founder & Executive Chairman, Australian Education City & ID Funds Management Limited

Chin's support has been invaluable

The Melbourne Symphony Orchestra has worked closely with Chin Communications for a decade and through that time the MSO’s engagement with Victoria’s Chinese-speaking population has grown to become an essential part of our business. From translating website material and assisting with Chinese-language marketing strategy, to in-person language and culture workshops with staff and musicians ahead of an international tour to China, Chin’s support has been invaluable. Thank you Kate, Charles and your team – here’s to many more years of collaboration.

Dylan Stewart, Director of Marketing & Sales, MSO

Strong supporter of cross-cultural and intercultural communication

Congratulations to Chin Communications on 30 years of business in Australia. Chin Communications has been a strong supporter of cross-cultural and intercultural communication, the learning and teaching of Chinese, and the development of Chinese-English translation and interpreting programs across the School of Languages, Literatures, Cultures and Linguistics at Monash University. Chin is a close industry partner to the Monash University Translation and Interpreting Studies (MITS) Program, providing scholarships for students in the Mandarin-English language pair. Chin also supports students through internship placements and is an employer of several MITS graduates. Chin staff have frequently provided guest presentations for students on topics relating to translation and interpreting. We wish to acknowledge the support and opportunities Chin has afforded our students over the years in gaining valuable industry experience.

Dr Shani Tobias, Acting Director, Master of Interpreting and Translation Studies Monash University

Our Chair's speech by Chin drew a standing ovation - how delighted she was!

Congratulations on your 30th anniversary!
With year by year of excellence, you've inspired a whole generation and generations to come - that's a great accomplishment?
Chin has been an important partner to Ousia Australia for signficant and important translations including legal documents and personal papers. Glamourflage and HOLA are enjoying great success in China. Most of our businesses have engaged with Chin for translation and marketing services for many years.
Top of the list is a speech by our Chair delivered at a very large function in Melbourne. The speech was translated and copywritten in flowing, idiomatic English and drew a standing ovation on the day. You can imagine how delighted our Chair was with the response.
Thank you to Chin's writers, translators and marketers for your help supporting our Australian brand and congratulations on 30 years as the leader in language communications between Australia and China.

Steven Chen, Chief Operating Officer, Ousia Australia

We couldn’t have done it without Chin.

The impact Chin has had on our business is beyond words. What started out as more Mandarin translation and interpreting support has morphed into advice, business introductions, China insights, strategy and ongoing support. We now have an enterprise up and running in China. We couldn’t have done it without Chin. Huge thanks to all the team.

Jim Tanner, CEO, Enviss

Highly professional, fast and efficient service

"I wanted to thank Chin Communications, and Kate in particular, for their highly professional, fast and efficient service in a recent translation service they provided for us. Up against some pretty tight timelines, their calm manner and eye for detail delivered an excellent result and they were extremely easy and pleasant to work with. They go the extra mile to make sure you have exactly what you need, when you need it. I would highly recommend them to anyone and will certainly be using their services again in our goal to tour our productions to China."

Teena Munn, Circus Oz

Their clear and courteous manner is a pleasure to deal with

"I have found Chin Communications to always be approachable, flexible and quick to understand and act on the needs of our growing business, and would recommend them highly to anyone. Their clear and courteous manner is a pleasure to deal with."

Carol Gordon, Ego Pharmaceuticals

Thank you to Chin Communications for the great and fast result. I'll be using your services again!!!

"I had an important meeting to attend at noon the day after the Queen's Birthday Long Weekend. The job was to interpret an 11 page PPT. Request was sent on the Friday afternoon before the long weekend and I received it 1/2 an hour before my meeting. This was just in time for a piece of work which I was complimented on. This was completed professionally and my buyers asked who interpreted it for me as it was very well written!!! Jen was very attentive and helpful! Thank you to Chin for the great and fast result. I'll be using your services again!!!"

Amanda Essery, Lovekins Natural Baby Skincare

The importance of having the correct business cards cannot be underestimated!

"Kate and David from Chin Communications made our first foray into doing business in China a far less daunting experience. The importance of having the correct business cards cannot be underestimated! They were very helpful with helping choose the correct titles and look of our our new dual language cards, and even provided a folder of tips for doing business with China, all delivered in a very timely fashion. I cannot recommend their services highly enough!"

Libby Pashley, Big Bang Sound Design

The quality of work from Chin Communications was delivered swiftly and professionally with a high level of customer service.

"It was a pleasure working with Kelly and the Chin Communications team. The quality of work from Chin Communications was delivered swiftly and professionally with a high level of customer service."

Grace Wilson, The Australian

Professional from start to finish

"Kate and the team were so professional from start to finish with our project! We had a large 14+ page booklet for the team at Chin to translate, and it was done in around 7 business days, to an amazing standard. My Asian colleagues commented as to how professional the whole job was, and that they feel it will aid there business immensely as they present our products to retailers throughout Asia. The follow up was great also, just to ensure that we were happy!! Thanks Guys!"

Leigh Edward, Ferndale Confectionery

They are highly skilled, have a great turn around time

"I highly recommend the team at Chin Communications, they are highly skilled, have a great turn around time, and are a all round pleasant team to work with!"

Bella Twomey, Dig + Fish

Their translation and interpretation services are second to none

"We have used Chin for over ten years. Their translation & interpretation services are second to none. Delivery and high quality of Chinese translation is of great importance, especially when you are doing business with China and Chin delivers this in spades. Charles Qin, for example is the best in Australia. He has conducted translations for Prime Ministers and Politicians for both Australia and China. Always friendly, supportive and when required will not stop working on your projects until they finish. We highly recommend Chin for your translations and interpretation requirements from business cards to more complicated documentation or when you next meet with a Chinese delegation and require interpretation services."

Caterina Nesci, La Trobe Financial Services

The Chin Communications team are great to work with!

"The Chin Communications team are great to work with! The work they provide is always 100% and have a fast turn around time. They are good at accommodating to their clients needs. Well done team!"

Martine Balit, Macquarie University

Always incredibly impressed and pleased with the quality of their service

"I have worked with Chin Communications on a number of translations and I am always incredibly impressed and pleased with the quality of their service.
I often flood them with lots of designs and unreasonably short dead lines, and Kate and them team always deliver! They are a friendly team, always willing to go the extra mile. Could not recommend more! Thank you Kate, Bruce and the entire team at Chin Communications. Keep up the good work, because I will keep sending it your way!"

Madeline Guy, Freedom Foods

A very satisfying experience both for me and the participants!

"I regularly give presentations to visiting Chinese executives on Employment Law in Australia. The most recent presentation was for the IPA with Kelly Tang as my interpreter. While Kelly was unfamiliar with some aspects of the law, she asked clarifying questions so that her translation was as perfect as possible. It was a very satisfying experience both for me and the participants! Thanks Chin Communications for providing Kelly."

Margaret Harrison, Our HR Company

Working with Chin Communications was an absolute pleasure

"The customer service was outstanding, they really took the time to find out more about the company and the message that we were trying to get out there.
The turnaround time from start to finish was quick and without fuss, definitely coming back! Thank you."

Lisa Mottershead, Australian Wool Network

Their ability to constantly deliver to tight schedules and all with their trademark friendly professionalism always inspires

"Over the past few years I have worked with Chin Communications to translate a number of business documents into Chinese – ranging from complex commercial agreements to formal business letters and business cards. Their advice and translated content have been consistently accurate and high quality, and their ability to constantly deliver to tight schedules and all with their trademark friendly professionalism always inspires. Thank you Kate, Charles and team!"

Megan Fraser, Lonely Planet

Would not use anyone else for this type of work

"As always, these guys are beyond helpful and professional. Would not use anyone else for this type of work."

Donna Meredith, Keystone Corporate Positioning

President Xi Visit - the interpreters - they were gold for us!

"I would just like to say on behalf of the Police Commanders, Protocol and Communications people here – that your interpreters did a fantastic job for us today – please pass on our thanks to all involved – Charles, Bruce, John, Catherine, Candy, Marcus, Cathy, Kelly, Jing Jing and Vera (I hope I’ve mentioned everyone) - they were gold for us."

Phil Foulston, Department of Premier and Cabinet, Tasmanian Government

Best interpretation team in the region!

"I am writing to thank you for your great efforts in assisting us make the 2013 China Advanced Leadership Program a great success. Once again this year, the delegation greatly valued the quality and calibre of simultaneous interpretation in the program and appreciated the expertise of our interpretation team. Furthermore, the ANZSOG team feels privileged to work with the best interpretation team in the region! Since 2011, we have found your services to be unparalleled in value and reliability. We are also extremely grateful to have the cultural expertise of Chin Communications on hand during the program as we continue to navigate the process of high level relationship building with China."

Nina Dynon, ANZSOG

Over and Above Simply Translating the Content

"Chin Communications was excellent to work with on our project. They got all work back to us very quickly and were always available for any questions and gave us recommendations over and above simply translating the content we had produced. We would definitely use them again."

Andreas Wenzel, Clean Energy Council

Invaluable guidance on cultural etiquette

"The team at Chin Communications have provided outstanding service. Quick and easy to deal with, Chin Communications have not only completed translations for us but also provided us invaluable guidance on cultural etiquette which has yielded very positive feedback from our clients. Thanks Chin Communications!"

Stefanie Uzunovski, ShineWing Australia

A great advantage getting the message across

"Bruce, just a quick line to thank you for carrying out the Chinese inductions for us. The feedback was first class and we feel that this has been a great advantage in getting the safety message across to our Chinese contractors. There was a genuine feeling that each of the 400 guys had real "engagement" in the induction process.
Thanks for your patience and excellent communication skills."

Chris Morgan, USG Boral

Impressed by the quality

"IPA China delegations were impressed by the quality of the interpreting services provided by Charles, Bruce, Kelly and John respectively which directly contributed to the success and smooth delivery of our training programs. All interpreters were well prepared prior to each session, performed well during the session and facilitated smooth communication between presenters and delegates in an effective and efficient way."

Jane Gao, Institute of Public Accountants

Utmost confidence

"I engage Chin Communications for key ApoPharma activities requiring translation in China and have utilised Kate and the team at Chin for more than three years. Chin Communications provide translation for me across a diverse range of resources including event materials, email communication, teleconferences, highly technical medical terminology on faculty powerpoint slides and interpreter services inclusive of headsets for delegates. From start to finish they are professional and prompt. I consider Mr. John Zhou part of the team at ApoPharma, he goes above and beyond to deliver great service and continues to provide his feedback about each activity. I have the utmost confidence in Chin Communications and have no hesitation in recommending them."

Louise McLaren, ApoPharma

Finished product is fantastic

"I recently used Chin Communications for translation of a video. From the very beginning Chin Communications were helpful and provided a high level of communication and service. The finished product is fantastic and was delivered in a timely manner. All throughout the process I received updates and was confident in Chin Communications delivering a great finished product."

Mairead Whelan, City of Warrnambool

Consistent support with translation made the difference

Yingde Investment Pty Ltd has recently won a multi-million dollar Supreme Court case in which Chin Communications was a critical partner. Their translating and interpreting work not only helped build our arguments but in the court discovered critical pieces of evidence which bolstered our case. They also picked up court interpreting errors that could have changed the course of the case.
The case was extraordinary because all the evidence is in Chinese and the witnesses don’t speak English. Chin was with our legal and executives team every step of the way and this consistent support with translation made the difference.
Thanks to Charles, Elaine and team for your every effort. Your ongoing partnership is even more valuable!

Wade Guo, Yingde Investment Pty Ltd

Chin Communications delivers great translations (written and spoken)

As a Chinese speaking lawyer, the importance of accurate translation support when there are Chinese parties involved in a case is non-negotiable. Having a great translator can make or break your case, literally. Chin Communications delivers great translations (written and spoken).
I’ve worked with the translators and interpreters at Chin for many years. If you have Chinese clients or parties, my strong advice is to get in touch with the Chin Communications team and get their translation support on your side.

Liming Huang, Partner, Corrs Chambers Westgarth

Chin have a deep understanding of Australian and Chinese circumstances and culture

My firm has valued the translation services of Chin Communications over many years during which I’ve also observed the team in action interpreting at many high-level events. They have a deep understanding of Australian and Chinese circumstances and culture which is a huge bonus to a client.
As a lawyer with decades of corporate experience in China, I use interpreters and translators regularly. Good translation is a key factor in successful transactions.
Chin is widely regarded for the results they deliver for their clients – including my firm – whether written documents and contracts or interpreting for client negotiations and meetings. They help deliver excellent outcomes.

Robin Chambers, Chambers International Lawyers

The quality, consistency, timing, delivery and pricing of their work is second to none

“We have worked with Charles, Kate and the team at Chin Communications over the last 7 years. We mainly use Chin Communications to provide translations for technical financial product disclosure documents and first draft translation of legal documents. The quality, consistency, timing, delivery and pricing of their work is second to none. We wouldn’t use anyone else to do this work in Australia and strongly recommend Chin Communications to our partners and clients.”

Eugene Chen, Partner & Head of China Practice

I appreciate that Chin Communications’ work is of a high standard

We have engaged Chin Communications on a number of occasions over the years for translation of legal documents, interpretation during conferences and, more recently, interpretation during a Supreme Court trial. They have always been responsive to our requests, particularly in relation to urgent tasks. As someone who also speaks Chinese, I appreciate that Chin Communications’ work is of a high standard. In particular, Professor Charles Qin has assisted us with urgent translations and court interpretation services. His interpretation during the court trial was efficient and highly professional, which contributed to the overall smooth running of the trial.

Xi Wang, Associate Norton Rose Fulbright

Chin are an absolute pleasure to work with

Chin are an absolute pleasure to work with and in tight timeframes enabled us to front a recent conference in China with a polished set of digital resources in Mandarin which really helped us stand out from other exhibitors.

Sarah Gildea, Live Person

Five star experience. Five Star result. (Japanese, Korean translation and layout)

The team at Chin Communications have meet and exceeded their required service expectations with a high degree of diligence, professionalism, punctuality and courtesy.
Their guidance in setting realistic service-delivery expectations during the quotation process has enabled me to advise my clients accordingly—enabling realistic and achievable deadlines—and highlighting well-rounded and professional service delivery. Thank you and well done.

Paul Gunning, Department of Industry, Innovation and Science

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